ID

Topic: How the AI works

What happens when the AI doesn't know the answer?

Admin Canggih hands the chat to your admin instead of guessing. You get a notification in the Canggih.AI dashboard, and while that chat waits for an admin, the AI does not reply in it.

Updated

Chat needs helpCustomer 0812 xxxx 2231 needs attention
my package arrived but one item is missing
So sorry about that! I'm connecting you to our team so they can check it right away.
Illustrative screen, not real data.

Good to know

  • Customer asks for a person? Always handed over.
  • Notifications can also go to Telegram.
  • Set your team hours, and the AI tells customers when you reply.

Related questions

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