Features · Payment links
On every planWhatsApp payment links, sent by the AI automatically.
The buyer taps Confirm order and Admin Canggih, the AI admin for WhatsApp by Canggih.AI, sends the payment details in the same chat: a Midtrans link, an invoice from your Xendit account, your store's bank account or its QRIS. The amount follows the order total, so nobody retypes a number.
- Midtrans, Xendit, transfer, QRIS
- Amount follows the recap
- Gateway payments recorded
Illustration. This example uses a Midtrans link. The store name, product, prices, shipping, promo and order number above are examples only.
01Behind the scenes
How do automatic WhatsApp payment links work?
Once the buyer approves the recap, the AI sends the payment details for the method you set up, for exactly the order total.
Recap approved
Rp 196,000
Methods you set up
- Midtrans
- Xendit
- Bank transfer
- QRIS
Illustration. This example uses Midtrans. The amounts and order number are examples only.
02Before and after
The buyer said yes, the transfer never came.
Without Admin Canggih
- Waiting for an admin to send the account number
- Amounts added up and typed by hand
- Paid, but the rest is still manual
With Admin Canggih
- Four methods, you choose
- The amount follows the recap total
- Gateway payments update right away
- Lost link, no duplicate order
Waiting for an admin to send the account number
Gateway payments update right away
Illustration. The chats, names, times and prices are examples only.
03How it works
From an approved recap to paid.
Set up your payment methods
In the dashboard, choose your store's payment methods: Midtrans, Xendit, bank transfer or QRIS. For transfers, fill in the active bank accounts. For QRIS, upload your store's QRIS image.
The buyer approves the recap
The AI sends the order recap with the total. The order is only created after the buyer taps Confirm order.
Payment details arrive in the chat
The order is saved with an ORD- number, then the AI sends a payment link, bank account number or QRIS for your store's method, for exactly the recap total.
The paid status is recorded
Gateway payments update automatically. For transfers and QRIS, an admin verifies the proof of payment in the dashboard. Once paid, stock goes down and the buyer gets a confirmation.
04Your settings
You're in control, from your own dashboard.
Good to know (6)
- The buyer pays on the payment page the link opens, not inside WhatsApp. What's automatic is the link arriving in the chat.
- The payment options on that page (QRIS, e-wallets, virtual accounts or cards) depend on the payment gateway's settings, not on the AI.
- Bank transfers and QRIS are still checked by a person. The buyer sends proof of payment, the chat goes to an admin, and the admin verifies it in the dashboard. The AI doesn't read bank statements.
- No payment method set up, no bank account filled in, or no QRIS image uploaded? The AI doesn't make up payment details. The chat goes to an admin.
- A Midtrans link is valid for 1 day and can be paid once. Asking for a new link for the same order in the chat currently works only for stores that use Xendit.
- This feature works in stores that use the AI all the way to checkout. Refunds aren't handled by the AI.
- Active payment methodsActive payment methods: Midtrans, Xendit, bank transfer or QRIS
- Bank accountsThe bank accounts sent to buyers
- QRIS imageYour store's QRIS image
- Promos and discountsPromos and discounts counted in the total
- Transfer verificationVerifying transfer and QRIS payments in the dashboard
05Questions
What you'll probably ask first.
Message us on WhatsApp. The Canggih.AI team replies as soon as we can during business hours.
How do automatic WhatsApp payment links work?
Automatic WhatsApp payment links mean the payment details are sent by the AI, not typed by an admin. Once the buyer approves the recap, Admin Canggih saves the order with an ORD- number and sends the payment details for the method you set up: a Midtrans link, a Xendit invoice, a bank account number or a QRIS image. The amount matches the recap total, shipping and promos included. Paid through Midtrans or Xendit? The paid status updates on its own.
How do I send payment links on WhatsApp automatically?
Connect your business WhatsApp number to Admin Canggih, then set up your payment methods: Midtrans, Xendit, bank transfer or QRIS. From then on, every buyer who approves the order recap gets the payment details in the same chat. Midtrans and Xendit send a link, a transfer sends the account number, and QRIS sends your store's QRIS image. No admin needs to type amounts or copy account numbers again.
Can a WhatsApp chatbot take payments?
Yes, but the payment doesn't happen inside WhatsApp. Admin Canggih sends a payment link to the chat, the buyer taps it and pays on the Midtrans or Xendit page that opens. Once the payment comes in, the order status changes on its own, stock goes down and the buyer gets a confirmation message. If your store uses bank transfer or QRIS, the AI sends the account or QRIS, and an admin verifies the payment in the dashboard.
Which payment gateways are supported?
Midtrans and Xendit, for now. Stores can also use manual bank transfer or QRIS. You choose the active methods yourself in the dashboard. The payment options shown on the payment page, such as QRIS, e-wallets, virtual accounts or cards, depend on the payment gateway's settings. So check which channels are active before you promise them to buyers.
Can I use my own bank account or QRIS?
Yes. Choose bank transfer and fill in your active accounts, or choose QRIS and upload your store's QRIS image. The AI sends that account or QRIS image after the order is confirmed, for the order total. If no account is filled in or there's no QRIS image yet, the AI doesn't make up payment details. The chat goes to an admin, so the buyer is still served.
Once the buyer pays, does the order status change on its own?
For Midtrans and Xendit, yes. The payment gateway tells the system as soon as the payment comes in, then the order status updates, stock goes down, the buyer gets a confirmation on WhatsApp and you get a notification in the dashboard. For bank transfer and QRIS, the status only changes after an admin verifies the payment in the dashboard. After that the flow is the same: stock goes down and the buyer gets a confirmation.
What happens when a buyer sends a photo of their transfer receipt?
The AI doesn't decide on its own whether a payment is valid. As soon as the buyer sends proof of payment, the chat goes to your admin. The admin checks the transfer, then verifies it in the dashboard. Once verified, stock goes down and the buyer automatically gets a confirmation message. Admin Canggih doesn't read bank statements or match transfers automatically.
The link expired or got lost. Does the buyer have to order again?
No, if your store uses Xendit. The buyer just asks for a new link in the chat, and the AI issues a new link for the same order. The order isn't duplicated and the amount stays the same, because it's read from the saved order. If the order turns out to be paid already, the AI says so and doesn't charge again. A Midtrans link is valid for 1 day and isn't reissued automatically.
How much does the automatic payment link feature cost?
It comes with every plan (Starter, Business and Growth), starting with Starter at Rp 1,500,000 a month. Prices exclude VAT (PPN). Self setup is free. If you want the Canggih team to set it up end to end (Express Integration), it costs Rp 1,000,000. Try Admin Canggih in a WhatsApp chat before you subscribe.
Start today
The buyer says yes, the payment link is already there.
Free demo on WhatsApp first, then decide. Live in under 24 hours after we receive the catalog and the shop rules. Monthly subscription, cancel any time.
See also