Features · Order recap
On every planAutomatic WhatsApp order recaps, no more copying chats.
Buyers order in their own words. Admin Canggih, the AI admin for WhatsApp by Canggih.AI, pulls the products, quantities, name, phone number, address and courier from the chat, sends a recap to check, and logs the order in your dashboard once the buyer confirms.
- No order form needed
- The buyer checks the recap
- Sales page, Excel export
Illustration. The name, phone number, address, products, prices, shipping and order number above are examples only.
01Behind the scenes
How do you recap WhatsApp orders automatically?
The AI collects the order details from the chat, sends a recap with the total, and logs the order once the buyer confirms.
The buyer's chat, no form
Recap from the AI
- Spicy Chips 250 g x2Rp 50,000
- Original Chips 250 g x1Rp 23,000
- Shipping JNE REGRp 12,000
- Ship toRina, Tegalsari, Surabaya
- TotalRp 85,000
Illustration. The name, address, products and prices are examples only.
02Before and after
Orders come in through chat, logging them is still manual.
Without Admin Canggih
- Order details scattered across the chat
- Order forms that rarely get followed
- Copied into a notebook, added up on a calculator
With Admin Canggih
- Buyers don't need to follow a form
- The buyer checks the recap first
- Prices from the catalog, promos from your settings
- On the Sales page, downloadable to Excel
Name:
Phone:
Address:
Order:
Order forms that rarely get followed
Buyers don't need to follow a form
Illustration. The chats, names, times and prices are examples only.
03How it works
From “I’d like to order” to logged on the Sales page.
Tidy up your catalog and store settings
Make sure the products, variants and prices in your catalog are right. Set up the promos, shipping and payment methods you use too.
The AI collects the order details
The buyer says what they want to buy. The AI asks for whatever is still missing, such as the address or courier, all in one message.
The buyer checks the recap
The AI sends the recap with the total. The buyer taps Confirm order if it's right, or Cancel if they change their mind.
The order is logged and moves on
The order lands on the Sales page with an ORD- number. Payments through a payment gateway update automatically and stock goes down. Once you add the tracking number, the buyer gets a message with it.
04Your settings
You're in control, from your own dashboard.
Good to know (5)
- A recap here means the recap in the chat and the order list in the dashboard. There's no automatic daily summary sent to your WhatsApp, and no sync to Google Sheets.
- The Excel export is a manual download from the Sales page, not a spreadsheet that updates itself.
- The AI doesn't edit orders that are already logged.
- If the AI's recap doesn't pass the total check, the chat goes to an admin instead of being forced into an order.
- This feature is for stores that use the AI all the way to checkout. If your AI only answers questions or only shows the catalog, no orders are created.
- Catalog and pricesProducts, variants and prices in the catalog
- Promos and discountsPromos and discounts that may be counted
- WhatsApp FormWhatsApp Form, if you want buyers to fill in a form
- Tracking per orderThe tracking number or link for each order in the dashboard
- Manual salesManual sales that come in outside the AI chat
05Questions
What you'll probably ask first.
Message us on WhatsApp. The Canggih.AI team replies as soon as we can during business hours.
How do you recap WhatsApp orders automatically?
You let the AI collect the order details straight from the chat. Admin Canggih asks for the products, quantities, name, phone number, address and courier in one message, then pulls them from the buyer's free-form reply. Once everything is there, the AI sends a recap with prices per item, shipping, promos and the total. The order is logged on the Sales page only after the buyer taps Confirm order, and you can download the list to Excel.
Do buyers have to fill in an order form?
No. Buyers can type their order in their own words, for example "2 of the spicy ones to surabaya". The AI pulls the products, quantities and address from that, then asks for whatever is missing in one message. If you'd rather have buyers fill in a form, the store can turn on WhatsApp Form. Either way, the order is only created after the buyer agrees to the recap.
Where are orders from chats recorded?
On the Sales page of the Admin Canggih dashboard. Every order has an ORD- number and a detail page with the items, address, courier, shipping, total and payment status. Payments through a payment gateway change the order status automatically and reduce stock. Buyers can also ask about their order status in the chat, and the AI reads the status straight from the system.
Can order recaps be downloaded to Excel?
Yes. On the Sales page, filter the order list first, then download it as an Excel file (XLSX). It's a manual download, not a spreadsheet that updates itself, and there's no automatic sync to Google Sheets. If you need the latest data for a report, just download it again from the same page.
Can it take WhatsApp orders automatically 24 hours a day?
Yes. Admin Canggih answers chats 24 hours a day, so orders that come in at night or on holidays still get their details collected, recapped and logged once the buyer confirms. If something can't be finished by the AI, such as a recap whose total fails the check, the chat goes to your admin to take it from there.
Can orders from outside the AI chat be recorded too?
Yes. Orders from walk-in buyers, phone calls or chats you handle yourself can be added as manual sales in the dashboard. So the orders created by the AI and the ones you record yourself are on the same Sales page.
Can the AI change prices or orders that are already created?
No. Prices are matched against the catalog when the order is created, so the AI can't give a price that differs from the catalog. Only the promos you set up in your settings are counted, not discounts the AI makes up. Once an order is logged, the AI doesn't edit it.
Does the buyer get notified once the item ships?
Yes. After the package ships, add its tracking number or link in the dashboard. The buyer automatically gets a WhatsApp message with that tracking number, so the admin doesn't have to tell each buyer one by one. If the buyer asks about their order status again, the AI checks it in the system.
How much does the automatic order recap feature cost?
Order recaps come with every plan (Starter, Business and Growth), starting with Starter at Rp 1,500,000 a month. Prices exclude VAT (PPN). Self setup is free. If you want the Canggih team to set it up end to end (Express Integration), it costs Rp 1,000,000. Try Admin Canggih in a WhatsApp chat before you subscribe.
Start today
Orders from chat, straight into a tidy record.
Free demo on WhatsApp first, then decide. Live in under 24 hours after we receive the catalog and the shop rules. Monthly subscription, cancel any time.
See also