Features · Auto-reply
On every planAnswer sales chats on WhatsApp, automatically, from your store's data.
Buyers ask about prices, stock or other colors at any hour. Admin Canggih, the AI admin for WhatsApp by Canggih.AI, answers from your own store data, sends product photos and cards, and hands the chat to an admin when the answer isn't there.
- Answers from your catalog
- Sends photos and product cards
- Hands off to an admin when needed
Illustration. The store name, product, stock and price are examples only. The AI's answers come from that store's own catalog and FAQ.
01Behind the scenes
What is an AI auto-reply app for WhatsApp sales?
The AI connects to your store's WhatsApp number and answers every chat from your catalog and FAQ, then hands off to an admin when the answer isn't there.
Your store data
Catalog
- Pashmina CerutyDusty Pink · 4 in stockRp 65,000
- Pashmina Ceruty · mocca
- Pashmina Ceruty · black
FAQ
- Fabric and care
- Delivery and shipping
Illustration. The products, stock and prices are examples only.
02Before and after
Sales chats come in when you're not holding your phone.
Without Admin Canggih
- The same questions every day
- Nobody covers the night chats
- Greeting messages only say hello
With Admin Canggih
- Prices, variants and stock from the catalog
- Store info from the FAQ
- Photos, product cards and buttons
- A tone of voice you set
Nobody covers the night chats
Dusty Pink · 4 in stockRp 65,000
Prices, variants and stock from the catalog
Illustration. The chats, names, times and prices are examples only.
03How it works
From your catalog to the first chat answered.
Prepare your catalog and FAQ
Products, prices, variants, stock, FAQ and store rules are what the AI answers from. Live in under 24 hours after we receive the catalog and the shop rules.
Connect your WhatsApp number
Your store's WhatsApp number connects through Meta's WhatsApp Business Platform. Self setup is free. If you want the Canggih team to set it up end to end (Express Integration), it costs Rp 1,000,000.
Set the tone of voice
Pick a persona, write a welcome message and add custom instructions, for example how to name your products or what never to promise a customer.
The AI answers, an admin handles the rest
Every incoming chat is answered by the AI from your store data. Anything not in your data goes to an admin, and admins can take over any chat from the dashboard.
04Your settings
You're in control, from your own dashboard.
Good to know (5)
- The AI doesn't understand voice notes yet. A voice message is only logged as an audio message, so the question needs to be typed or answered by an admin.
- Once the AI reply quota runs out, the AI stops replying and the customer gets no message at all. Chats that come in after that need an admin to reply.
- The AI replies 24 hours a day, nights and holidays included. If the store is closed and you want the AI to pause, turn on holiday mode: the AI goes quiet and customers get an automatic message you write yourself.
- Your store number connects through Meta's WhatsApp Business Platform. For now, that number can't be used at the same time in the WhatsApp Business app on your phone. Admins reply from the dashboard.
- The AI can make mistakes. That's why its answers are limited to your store data, and anything that isn't there goes to an admin instead of being made up. An incomplete catalog and FAQ means more chats get handed off.
- Product catalogProduct catalog: prices, variants and stock
- Store FAQYour store FAQ
- Persona and instructionsPersona preset and custom instructions
- Welcome messageWelcome message, as fixed text plus an image if you like
- Holiday modeHoliday mode and its reply message
05Questions
What you'll probably ask first.
Message us on WhatsApp. The Canggih.AI team replies as soon as we can during business hours.
What is an AI auto-reply app for WhatsApp sales?
An AI auto-reply app for WhatsApp sales connects to your store's WhatsApp number and answers every customer chat automatically, without waiting for an admin. Admin Canggih answers from your store data: prices, variants and stock from the catalog, plus answers from your FAQ. It can send product photos and cards, understands everyday Indonesian chat language, slang included, and hands the chat to an admin when the answer isn't in your store data.
How is this different from greeting messages and quick replies in WhatsApp Business?
Greeting messages and quick replies in the WhatsApp Business app are fixed text. They say the same thing to everyone, and an admin still has to pick each quick reply by hand. Admin Canggih first works out what the customer is asking, checks your catalog and FAQ, and then answers: the price of a specific variant, stock, or store info. If the answer isn't in your data, the chat goes to an admin.
Is there a free auto-reply app?
Admin Canggih isn't a free app. Plans start at Starter, Rp 1,500,000 a month for 1,000 AI replies (about 250 chats). Prices exclude VAT (PPN). Self setup is free. If you want the Canggih team to set it up end to end (Express Integration), it costs Rp 1,000,000. Try Admin Canggih in a WhatsApp chat before you subscribe.
Can it reply automatically without my phone or laptop on?
Yes. Admin Canggih runs on a server through Meta's WhatsApp Business Platform, not from an app on your phone. So chats still get answered when your phone is off, your laptop is closed or you're asleep. You only need to open the dashboard to see chats, take over a conversation or change settings.
Is my WhatsApp number at risk of being banned?
Admin Canggih connects through the WhatsApp Business Platform, the API route Meta provides for businesses, not through WhatsApp Web or a modified app. Even so, your business number still follows WhatsApp's policies, so a ban can still happen if the rules are broken. The AI itself replies to chats that customers send in, using your store data.
Can I still reply manually from my phone?
For now, the number connected to Admin Canggih can't be used at the same time in the WhatsApp Business app on your phone. If an admin wants to reply personally, they reply from the Admin Canggih dashboard: take over that chat, reply, then hand it back to the AI agent when done. While an admin holds the chat, the AI doesn't reply.
How many chats can it answer each month?
It depends on the plan. Quotas are counted in AI replies. One chat averages 4 replies, so 1,000 replies is about 250 chats. Per month: Starter 1,000 AI replies (about 250 chats), Business 2,000 AI replies (about 500 chats) and Growth 3,000 AI replies (about 750 chats). One reply counts as one, even when it's sent as several bubbles. If the quota runs out before the month ends, the arrangement is flexible to fit the shop.
Does the AI reply 24 hours a day, including nights and holidays?
Yes. The AI replies to every incoming chat at any hour, including nights, weekends and public holidays. If the store is on holiday and you don't want the AI taking orders, turn on holiday mode. In holiday mode the AI stays quiet and customers get an automatic message you write yourself. One exception: if the AI reply quota runs out, the AI stops replying.
Can the AI get an answer wrong?
It can, which is why its answers are limited to your store data. The AI looks up prices, stock and store info in your catalog and FAQ instead of guessing. If what's asked isn't in your data, the chat goes to an admin instead of being made up. So the more complete your catalog and FAQ, the more questions the AI can answer on its own.
Start today
Let the AI answer stock and prices, you handle what needs you.
Free demo on WhatsApp first, then decide. Live in under 24 hours after we receive the catalog and the shop rules. Monthly subscription, cancel any time.
See also