ID

Topic: Orders and payments

Can I remind customers who haven't paid?

Yes, with Admin Canggih's automatic follow-ups. In the Canggih.AI dashboard you create a rule for a chat stage, such as awaiting payment (Menunggu Pembayaran), pick the delay and write the message. If the customer stays quiet until the delay is up, your message is sent once.

Updated

Hi! We're still holding your order. If you have any questions about payment, just let us know.
oh right, I forgot. paying now
Illustrative screen, not real data.

Good to know

  • You write the message yourself for each stage.
  • Use a delay of 12 hours or less.
  • Customer replies first? The reminder is canceled.

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